Refund and Returns Policy

We want you to be completely satisfied with your purchase at Scentiment.lk. Here’s our Refund and Returns Policy:

1. Eligibility for Returns

• Products must be unopened, unused, and in their original packaging.
• Returns must be initiated within 7 days of receiving the product.

2. Non-Returnable Items

• Opened or used perfumes.
• Decants (due to hygiene reasons).

3. Refund Process

• Approved returns will be refunded to your original payment method.
• Shipping fees are non-refundable.

4. How to Initiate a Return

• Contact our support team at [email address] or via WhatsApp with your order details.
• We will guide you on how to ship the product back to us.

5. Exchange Policy

Exchanges are accepted for the same product in case of damage during delivery. Proof of damage (photos) must be provided.